Privacy Policy

Introduction

Welcome to Monopond.

Monopond (“we,” “us,” “our”) takes your data privacy seriously. This Privacy Policy (“Policy”) explains who we are, how we collect your personal information, and how we process, share, and use your personal information. This Policy also includes details on how you can exercise your privacy rights.

This Policy sets out all the important details about your personal information and how it is used by Monopond and any associated services (referred to as “Services”). The terms that govern your use of the Services are defined in our Terms of Service Agreement.

By using any of our Services, you are agreeing to the terms of this Policy and the Terms of Service Agreement . For information on how we protect your personal information and other data, learn more about our Security Policy.

Information we collect and receive

The personal information that we collect, store, or process broadly falls into the following categories:

Account creation data

When you sign up for an account, we require you to provide certain personal information such as your name, email address, telephone number, and/or company name, among others (“personal information,” “information,” or “info”).

This personal information is provided by you or collected by us when you sign up for and use our Services. Some of the information is required in order to create your account. To personalize your account, you may provide us with additional information.

Information collected through your use of the services

When you use our Services, we process and store your personal information, and any other information to ensure that we are able to deliver our Services to you.

When you provide us with your info, we process them on your behalf and in accordance with your instructions. If you choose not to give us your information, we might not be able to provide you with our Services, respond to your queries, or communicate with you.

User activity collected through your use of the services

We use cookies or similar technologies to collect information about how you use the Services. Cookies are text files that you allow to be stored on your computer when you visit our website through a browser. We use cookies to provide you with a better experience such as, for example, limiting repetitive requests for the same information.

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of our website, deliver advertisements on and through our website, and so on.

You can choose to disable or delete cookies or instruct your web browser to delete or refuse cookies, please visit the help page of your browser. However, this may limit us from giving you the best experience when you use our website and when we provide you with our Services. Moreover, you may not be able to store your preferences, and some of our pages might not display properly.

Why and how we use information

We collect and process your personal information for at least the following reasons:

to provide, personalize, and improve your experience when using the Services;
to analyze and understand how you use and access the Services so we can ensure optimal technical functionalities;
to communicate with you any Services-related news or information;
to ensure that there is no fraudulent activity or fraudulent use of the Services;
to ensure smooth operations such as quality control, billing, troubleshooting, analytics, among others;
to comply with legal requirements where applicable laws and regulations require us to process your data; and
to protect our legal rights and legitimate business interests such as, for example, in connection with legal claims; regulatory, compliance, and audit functions; or necessary disclosures in the event of a merger, an acquisition, or a sale of the business.

In order to maintain and improve our Services, we may share your information for various reasons with your consent.

Communication through the services

Your contact information may be available for viewing to recipients of your fax messages. We may also use your contact information to contact you through the Services.

For promoting the services

We may share your personal information with third parties when you allow us to use your experience with the Services as a use case or as a testimonial of a satisfied customer. We may publish your information on our public websites or social media accounts but only when you give us explicit consent to identify you.

For directory listings

For business accounts, your business name, phone number, and other identifying information may be included in public directories to comply with your request to do so.

For use by third-party service provider

We may share your personal information with third-party service providers that help us with our business operations. Your personal information will only be shared if they need it to effectively perform the services they provide to us.

We use Google Analytics to help us understand how you use our Services. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy. If you wish to opt-out of Google Analytics, you can do so here: https://tools.google.com/dlpage/gaoptout.

Data protection, retention and deletion

Your data and personal information are encrypted. For more information about how we protect your data, check out our Security Policy.

We store your personal information only for as long as we need to when providing you with our Services. We also store your information for essential and legitimate business purposes such as, for example, for resolving disputes, or for complying with legal obligations. We may keep some of your personal information for as long as you have an account with us, and for as long as required or permitted by law—for legal, regulatory, tax, or other lawful purposes.

When we no longer require your information to provide you with our Services or for any other legitimate business, we take reasonable steps to delete or anonymize your information. If this may not be immediately possible such as, for example, when your information is stored in backup archives, we will secure your info and exclude it from any processing until we can safely delete your information.

Children

Our Services are not directed or knowingly made available to children under the age of 18 years or under any applicable age limits in your local law (“age limit”). We do not knowingly collect personal information from children under the age limit.

If you are under the age limit, please do not provide your personal information to us, and do not use our Services. If you provide us your information through our Services, you acknowledge that you are over 18 years old or above the age limit.

We will delete any personal information we discover is collected from children under the age limit. If you become aware that a child has provided us with their personal information, please contact us through privacy@monopond.com.

Know your rights

We respect your rights to your personal information. You can take advantage of your rights as described below, except when limited under applicable laws.

If you would like to exercise your rights, please contact us through privacy@monopond.com.

You have the right to be informed of the personal information that we collect and process about you. You may request access to your personal information at any time.
You have the right to request that we update your personal information when you see fit such as, for example, when your information is incomplete or inaccurate.
You have the right to restrict us from using your personal information at any time. You may request to stop the processing of your information temporarily or permanently.
If you feel that we no longer have a legal or legitimate reason to process your personal information, you have the right to object to our use of your personal info.
You can request us to erase your personal information at any time.
You reserve the right to refuse the use of your personal information for direct marketing.
You reserve the right to refuse the use of your personal information for automated processes for decision making.
You have the right to request from us a copy of your personal information in a format that you can port for use in another party’s service.

Changes to this policy

We may occasionally make changes to this Policy. Changes may be made to reflect, for example, any legal, operational, or regulatory requirements or when there are changes to our privacy practices.

When we make substantial changes to this Policy, we will give you notice regarding the changes by posting the revised policy on our website, by sending you an email, or by other means. By continuing to use our Services after these changes have been posted, you agree to the revised Policy.

Contact us

For questions and concerns regarding our Policy, or regarding the collection, use, or disclosure of your personal information, contact us at privacy@monopond.com.